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Saved replies
| Full name | Type | Last activity | Registration date |
|---|
Settings
- Chat
- Messages
- Admin
- Notifications
- Users
- Design
- Miscellaneous
- Artificial Intelligence
- Tickets
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OpenAI - Questions and answers
Manage personalized questions and answers.
OpenAI - Training sources options
Options associated with the training procedure.
Disable during office hours
Enable the chatbot outside of scheduled office hours only.
Disable for the tickets area
Disable the chatbot for the tickets area.
Human takeover
If the chatbot doesn't understand a user's question, forwards the conversation to an agent.
Bot response delay
Add a delay (ms) to the bot's responses. Default is 2000.
Reply to user emails
Allow the chatbot to reply to the user's emails if the answer is known and email piping is active.
Reply to user text messages
Allow the chatbot to reply to the user's text messages if the answer is known.
Usage Limit
Prevent any abuse from users by limiting the number of messages sent to the chatbot from one device.
Panel height
Set the maximum height of the tickets panel.
Offset
Subtract the offset value from the height value.
Require registration
Require the user registration or login in order to use the tickets area.
Disable password
Disable the login and remove the password field from the registration form.
Articles
Display the articles section in the right area.
Do not show tickets in chat
Hide tickets from the chat widget and chats from the ticket area.
Hide archived tickets
Hide archived tickets from users.
User name as title
Display the user full name in the left panel instead of the conversation title.
Default conversation name
Set the default name to use for conversations without a name.
Ticket field names
Change the default field names.
Registration redirect
Redirect the user to the specified URL if the registration is required and the user is not logged in. Leave blank to use the default registration form.
Default form
Set the default form to display if the registraion is required.
Ticket fields
Choose which fields to include in the new ticket form.
Ticket custom fields
Add custom fields to the new ticket form.
Disable features
Choose which fields to disable from the tickets area.
Default department
Set the default departments for all tickets. Enter the department ID.
Welcome message
Send a message to new users when they create the first ticket. Text formatting and merge fields are supported.
New conversation notification
Send an email to the user when a new conversation is created.
New conversation email
Template for the email sent to the user when a new conversation is created. You can use text, HTML, and the following merge fields: {conversation_url_parameter}, {user_name}, {message}, {attachments}, {conversation_id}.
reCaptcha
Protect the tickets area from spam and abuse with Google reCAPTCHA.
Manual initialization
Disable auto-initialization of the tickets area. When this setting is active you must initialize the tickets area with a custom JavaScript API code written by you. If the tickets area doesn't appear and this setting is enabled, disable it.
Facebook pages
You will get this information by completing the synchronization.
Cloud API numbers
Add WhatsApp phone number details here.
Cloud API template fallback
Sends a WhatsApp Template notification if sending of the WhatsApp message fails. You can use text and the following merge fields: {conversation_url_parameter}, {recipient_name}, {recipient_email}.
Test template
Send the message template to a WhatsApp number.
Text message fallback
Sends a text message if sending of the WhatsApp message fails. You can use text and the following merge fields: {conversation_url_parameter}, {message}, {recipient_name}, {recipient_email}.
Order webhook
Send the WhatsApp order details to the URL provided.
Catalogue details
Your WhatsApp catalogue details.
Twilio template
Sends a WhatsApp Template notification if sending of the WhatsApp message fails. You can use text and the following merge fields: {conversation_url_parameter}, {recipient_name}, {recipient_email}.
360dialog template
Sends a WhatsApp Template notification if sending of the WhatsApp message fails. You can use text and the following merge fields: {conversation_url_parameter}, {recipient_name}, {recipient_email}.
Disable chatbot
Disable the chatbot for this channel only.
Department ID
Assign a departments to all conversations started from Twitter. Insert the department ID.
Synchronization
Enter the bot token and click the button to synchronize the Viber bot. Localhost cannot receive messages.
Department ID
Assign a departments to all conversations started from Viber. Enter the department ID.
Avatar image
Set the avatar image shown next to the message. It must be a JPG image of 1024x1024px with a maximum size of 50KB.
Department ID
Assign a departments to all conversations started from Google Business Messages. Enter the department ID.
Artificial Intelligence
Connect smart chatbots and automate conversations by using one of the most advanced forms of artificial intelligence in the world.
Tickets
Provide help desk support to your customers by including a ticket area, with all chat features included, on any web page in seconds.
Messenger
Read, manage and reply to all messages sent to your Facebook pages and Instagram accounts directly from Support Board.
Lets your users reach you via WhatsApp. Read and reply to all messages sent to your WhatsApp Business account directly from Support Board.
Lets your users reach you via Twitter. Read and reply to messages sent to your Twitter account directly from Support Board.
Telegram
Connect your Telegram bot to Support Board to read and reply to all messages sent to your Telegram bot directly in Support Board.
Viber
Connect your Viber bot to Support Board to read and reply to all messages sent to your Viber bot directly in Support Board.
Business Messages
Read and reply to messages sent from Google Search, Maps and brand-owned channels directly in Support Board.
Line
Connect your LINE bot to Support Board to read and reply to all messages sent to your LINE bot directly in Support Board.
Lets your users reach you via WeChat. Read and reply to all messages sent to your WeChat official account directly from Support Board.
Slack
Communicate with your users right from Slack. Send and receive messages and attachments, use emojis, and much more.
Zendesk
Automatically sync Zendesk customers with Support Board, view Zendesk tickets, or create new ones without leaving Support Board.
Perfex
Synchronize your Perfex customers in real-time and let them contact you via chat! View profile details, proactively engage them, and more.
Whmcs
Synchronize your customers in real-time, chat with them and boost their engagement, or provide a better and faster support.
OpenCart
Integrate OpenCart with Support Board for real-time syncing of customers, order history access, and customer cart visibility.
Active eCommerce
Increase sales and connect you and sellers with customers in real-time by integrating Active eCommerce with Support Board.
Martfury
Increase sales and connect you and sellers with customers in real-time by integrating Martfury with Support Board.
Messages
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Message
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Title
Content
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Description
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- Subscribe
- Follow up
- Message automations
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- Article views
- Article views by article
- Article ratings
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